Organisational Culture is quite complex. Every organisation has its own unique personality just like people have and this personality of organisations is known as culture. Organisational Culture may be defined as the personality or traits of an organisation. It refers to a system of shared assumption, values, beliefs and customs of the employees of the organisation and how these things result into mixed meaning. These values have a strong influence on employee behaviour as well as on organisational performance. It shows the unofficial aspects of the organisation instead of its professional aspect. An organisation’s culture can be one of its strongest asset for some organisations. Culture or shared values within the organisation may help in increasing the performance. Organisational Culture helps in defining that what type of people will prefer working in an organisation and who will be successful. In many research studies it is found that there is a relationship between organisational culture and company performance with respect to success indicators such as sales, volume, revenue, market share, profit, goodwill and stock prices. Organisational Culture also acts as a effective control mechanism for dictating employee behaviour. It is the most powerful way of controlling and managing employee behaviour than using organisational rules and regulations. Culture is a source of competitive advantage for organisations. It normally includes an organisation’s expectation, experiences, philosophy and values that it hold together. It is an invisible but a powerful tool that influences the behaviour of the employees in the organisation. Organisational Culture includes many things like the way the organisation treats its employees and customers, the extent to which the organisation provides freedom in decision making and personal expression to its employees and how information and power flow through its hierarchy. Organisational Culture helps the organisation in increasing its productivity and performance and it provides the guidelines on customer care and service, quality and safety of product, attendance and punctuality, etc. Organisational Culture is unique for each and every organisation and one of the hardest things to change. It is interwoven with processes, technologies, learning and certain other events. The elements of organisational culture are first, artefacts. The tangible things which represents our culture is known as artefacts. For the company it acts as reminders and trigger. Example: first product of the company, awards gained, etc. Second, stories and histories. Culture can also be passed through stories and histories in planned manner through learning devices. Third, symbols and symbolic action. It is also similar to artefacts. It reminds the people about its norms and beliefs. It can vary from image of its products to handshake between different member. It is very important to maintain the organisation culture and this can be done through following ways:-
- Behaviour of Manager and Team – It is a very effective method of maintaining organisational culture. It consists of incorporating those programmes and behaviour that the managers, work group and employees notice.
- Role Modelling, Coaching and Teaching – As we know, learning by doing which means we learn new things when we see, observe and do. Same goes here employees learn about various aspects of organisational culture by observing the behaviour of the managers towards them.
- Allocation of Rewards, Recognition and Status – Rewards system also helps in teaching the employees about the organisational culture. As rewards, recognition and penalties shows the behaviour and importance of both the managers and the organisation.
Organisational Culture has many importance too. They are:-
- Acts as a Talent Attractor – Organisational Culture plays a major role for prospective employees as they consider it as a important factor before joining any organisation.
- Makes Everyone Successful – If the culture of the organisation is good it helps an individual in becoming successful by investing proper time and talent.
- Builds Social Bonds – Organisational Culture acts as a social bond as it connects all the employees together and they consider themselves as a part of the organisation.
So lastly, it is very important and vital for every organisation to follow organisational culture.